The power of smiling – success factor for your customer satisfaction

“If you take care of your employees they will take care of your customers and your business will take care of itself.” Veel organisaties gaan de dag van vandaag voor 100% enthousiaste klanten. Dan komt het er dus ook op aan om te komen tot 100% enthousiaste medewerkers. Het écht willen helpen van klanten, de warme glimlach, de extra smile in service, die wordt bereikt door medewerkers die écht geloven in wat ze doen, zich goed voelen in hun vel en alle tools in handen krijgen om op een goede manier de klant te verwelkomen en te helpen. Hoe doe je dit? En hoe doen ze dit in andere organisaties? CCV, Standaard Boekhandel en colora vertellen vanuit hun ervaring. Hun successen. Maar ook waar ze tegenaan lopen. Echte cases, uit de dagdagelijkse realiteit.

SBM Campus Gent, Tramstraat 63, 9052 Zwijnaarde

Hof Ter Delft

Paris, Porte de Versailles

The International Franchising Trade Fair the top meeting point for trade names and investors

EXPOFRANQUICIA 2019 will bring together a very comprehensive and multi-sectorial offer with the participation of established trade names together with the most innovative concepts, as well as businesses for all investment budgets. A context that will unite more sectors in the exhibitionamong which are Food, Beauty, Health and Fitness; Decoration and Home; Fashion and Accessories; Hotel and Catering; Specialist Services; Super and Hyper- markets, and various types of businesses focusing on specialist services, welfare, car, financial, real estate, consulting and advisory services, etc. EXPOFRANQUICIA will gather next edition more than 17,000 visitors with decision-making capacity in search of the most innovative and also the most consolidated franchising concepts in the market It is the largest and most complete representation of the world of franchising in Spain. The halls of IFEMA will once again become the top meeting point for trade names and investors.

Madrid, Spain